At Cow Trees we make every effort to make sure that you are happy with your product choice by offering multiple images and in-depth descriptions.
You or the recipient of an order may return an item that has been purchased from Cow Trees if the goods are faulty or you believe the goods do not adequately match the description of the goods contained at our website at the time of ordering.
If you return goods via an agent, such as the Post Office or courier, please keep the appropriate proof of return. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the product/s are in a saleable condition upon return.
All returned products must be:
- Unused, unopened and in original condition
- Undamaged
- Returned within 7 days of delivery
In the event of a return by you, we will exchange or refund in the form of a Cow Trees credit for subsequent use. However, you will pay the delivery costs of the return to Cow Trees and re-delivery to you. We will not refund initial delivery fees or other fees.
If you should have any concerns with an item you purchased, including faults, please contact us at sales@cowtrees.au or on 03 9388 9902 and we will try our best to resolve your concern quickly.
Goods Damaged or Faulty on Delivery
You may return damaged or faulty goods within 14 days of receipt. If a product is later deemed to be faulty, normal warranty conditions for that product apply. It is the recipient's responsibility to incur all costs and to follow warranty instructions as stated on the product warranty card as specified by the manufacturer.
In the event that you receive a defective or damaged product, we will refund the original product price, delivery and other fees. Alternatively, if you request a replacement, we will despatch your replacement item (subject to availability) once we receive the return, at our cost.
Please note that all products that are found to be non-defective will incur the delivery costs of returning the item to Cow Trees.
RETURNS: We offer EXCHANGE or CREDIT VOUCHER
SALE ITEMS: Non-returnable.